waiting for post

Royal Mail Special Delivery Guaranteed™

Urgent or Valuable parcel to send?
You can be sure your urgent, valuable or important items will arrive safely either before 9am or 1pm – Guaranteed, or your money back.

Key benefits
  • If you sell online, impress your customers by getting their parcel to them the next day
  • Secure network for an even safer delivery
  • Track & Trace: from the moment your parcel leaves your hands to the moment it arrives at its destination

You can also benefit from:

  • Signed for: view the signature online or via your mobile, just 10 minutes after your item is delivered
  • Money back if it’s not delivered on time, you’ll get your money back

Choose when you want your items delivered with Special Delivery Guaranteed™ by choosing either Special Delivery Guaranteed by 1pm™, or Special Delivery Guaranteed by 9am™!

Can’t decide? Here are some more benefits of choosing Special Delivery Guaranteed:

special delivery

*Royal Mail guarantees delivery by 9am to more than 98% of all UK addresses depending on the service selected. By 9am delivery is subject to recipient availability. Conditions apply.

**On time delivery or your money back. Conditions apply.
royalmail.com/special-delivery

Send a parcel up to 2kg with Special Delivery Guaranteed by 9am™ or up to 20kg with Special Delivery Guaranteed by 1pm (restrictions apply).

Sending a Heavier or larger item?
If your item weighs more than 20kg and you’d like it tracked or your item is larger than 61cmx46cmx46cm you can send it with Parcelforce Worldwide.

Find out more about sending a letter or large letter using Special Delivery Guaranteed by 1pm™ or Special Delivery Guaranteed by 9am™.

What if your item gets lost or damaged?

Royal Mail Special Delivery Guaranteed has consistently excellent quality of service but for the rare occasions when something goes wrong you’ll receive compensation if your item gets lost or damaged. You’ll need to provide your Certificate of posting and proof of value of the item sent, so make sure you pick this up when you post your item. Learn more by visiting the Royal Mail Help and Support pages

Royal Mail Special Delivery Guaranteed Price Guide

For prices and coverage area please visit the main Post Office website.

Can We Help?


Prefer To Talk

Please call us on

0115 962 1233


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Our Address

155 Woodthorpe Drive
Mapperley
Nottingham
NG3 5Jl


Our Opening Times

Mon 09.00 – 17.30
Tue 09.00 – 17.30
Wed 09.00 – 17.30
Thu 09.00 – 17.30
Fri 09.00 – 17.30
Sat 09.00 – 15.00

Helpful Guides

Make sure your post gets from A to B with our handy guides.

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